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At MADITBOX Service Private Limited (“MADITBOX,” “we,” “our,” or “us”), we strive to provide exceptional services tailored to meet your needs. However, we understand that circumstances may arise where refunds are required. This Refund Policy outlines the conditions under which refunds may be issued.
1. General Refund Policy
Refunds are available for specific services, subject to the terms and conditions outlined below. All refund requests are assessed on a case-by-case basis to ensure fairness and transparency.
2. Refund Eligibility
2.1 Refundable Services
Refunds may be considered for the following services:
- Web Development
- Marketing and Branding
2.2 Conditions for Refunds
Refunds will only be issued if:
- The project is canceled within the agreed timeline before substantial work has been completed.
- MADITBOX is unable to deliver the promised service due to unforeseen circumstances on our end.
2.3 Non-Refundable Services
Refunds will not be issued for:
- Hosting services.
- Domain reselling or related services.
- Software reselling.
- Completed development, marketing, or branding projects where deliverables have been approved by the client.
3. Refund Calculation
If a refund is approved, the amount refunded will be calculated as follows:
- Pro-rata Deductions: Refunds will account for the time and resources spent on the project up to the cancellation date.
- Management Fee: A reasonable management fee may be deducted to cover administrative costs.
4. Process for Requesting a Refund
To request a refund, follow these steps:
- Contact Us: Submit a refund request via email to info@maditbox.com with the following details:
- Your name and contact information.
- Invoice or service reference number.
- Reason for the refund request.
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Review Process:
- Our team will review your request and may contact you for additional details.
- Refund decisions will be communicated within 7-10 business days.
5. Payment of Refunds
Approved refunds will be processed as follows:
- Refunds will be credited back to the original payment method used.
- Refunds via Bank Transfer or UPI will be completed within 10-15 business days.
6. Exceptions and Special Cases
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Refunds will not be granted for:
- User non-compliance with project deadlines or requirements.
- Cancellations made after the agreed-upon timeline for cancellation.
- Services interrupted or terminated due to user violation of our Terms and Conditions.
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Disputes regarding refund eligibility may be resolved through mediation or arbitration in Bangalore, as outlined in our Terms and Conditions.
7. Changes to Refund Policy
MADITBOX reserves the right to modify this Refund Policy at any time. Users are encouraged to review this page regularly. Continued use of our services indicates acceptance of any updates to this policy.
8. Contact Information
For questions or assistance regarding refunds, please contact us at:
Email: info@maditbox.com
We appreciate your understanding and cooperation in ensuring a fair and transparent refund process. Thank you for choosing MADITBOX Service Private Limited!